The absence of automatic process documentation exposed GXO to customer disputes. In the case of claims, the global 3PL couldn't know if they were at fault, leading to a deterioration of the customer relationship.
Video Tracking easily integrated with GXO’s existing systems in months, providing a cost-effective and bullet-proof solution to know if claims were legitimate.
"Video Tracking allowed us to alleviate the relationship with our customers. We went away from an emotional way of dealing with claims. It is now factual: the claim is either legitimate or not."
Bruce du Gardin, Operations Director at GXO