5 Years of Digilo: A Sit-Down with the founders of our company

5 Years of Digilo: A Sit-Down with the founders of our company

Five years ago, Digilo was founded as a spin-off of the E-Dentic group, combining decades of field expertise with the energy of a young team. As we celebrate our fifth anniversary and enter a new chapter following our recent funding round, our founders, Gilles Tassery (Founder, E-Dentic) and Nicolas (Managing Director, Digilo), sat down to reflect on the journey from a bold bet to a pan-European presence.

1. Looking back, why did Digilo need to exist?

Gilles: After 25 years providing solutions to logistics leaders in France, I was convinced the rest of Europe was hungry for that same know-how. The industry needs solutions that solve operative needs quickly, affordably, and efficiently, not innovation for its own sake. Digilo was born as a spin-off: an established company's expertise, channelled through a young, high-energy team.

Nicolas: There was, and still is, a massive gap in the market. On one side, fully automated warehouses. On the other, operations that are entirely manual. Digilo exists to bridge that gap, empowering the workforce rather than replacing it.

2. What convinced you this was the right company to build?

Gilles: The era where logistics companies had "innovation money" to burn is over. Most don't have the knowledge or resources to manage ten different suppliers. Digilo acts as an integrator, combining smart solutions to make operations flawless. Manual scanning gets automated, every warehouse action gets documented, and disputes become nearly impossible.

Nicolas: Coming from a big 3PL, I saw just how decentralised and fragmented operations can be. Every warehouse looks different. That means the potential for improvement is practically unlimited, and that a solution which truly adapts to that complexity has a very large market.

3. What customer problem was still not being solved well enough?

Gilles: Claims management and a total lack of visibility. Even today, many warehouses rely on manual data to prove whether a claim is legitimate, and it costs them a fortune in poor quality costs, not to mention the hours employees lose justifying and correcting errors. I've always been convinced the solution lies in images. If you track key processes, returns, packing, loading, with anonymized video, disputes drop by 70% to 80% instantly.

Nicolas: The loading process. It is the final step in a warehouse workflow, yet it falls into a black hole between the WMS and the TMS, neither software focuses enough on it. If loading is poorly managed, it doesn't matter how well you executed every prior step. That final moment is what determines whether you meet expectations or not.

4. From day one, what did you want Digilo to stand for?

Gilles: The one-stop-shop for real-world warehouse needs. Not flashy innovations that disappear in a year, but easy, smart, and scalable solutions that solve actual operational problems, reliably, every day.

Nicolas: Reliability and partnership. A company that follows its clients wherever they need us in Europe, and that builds long-term relationships with both our clients and our people, not just transactional ones.

5. Five years later, what has proven most true about Digilo's path?

Gilles: That the collaborative approach works. We haven't just sold solutions, we've convinced medium and large companies from different sectors to develop smart solutions together with us. That co-creation model is something I'm genuinely proud of.

Nicolas: That the demand for a borderless partner is real. Despite being a German company, we are also already active in Austria, Italy,  Poland, the Czech Republic, Belgium, the Netherlands, and the UK. Our key clients are actively bringing us with them as they expand, and that trust has been the engine of our international growth.

6. What has the real world taught you about how warehouses actually operate?

Gilles: That we aren't as different as we like to think. The same challenges, human error, process gaps, missing proof, show up in warehouses in France, Germany, and the Netherlands. The problems are universal, even if the language isn't.

Nicolas: That the LinkedIn innovation videos and the warehouse floor are two very different realities. Behind the marketing, warehouses still rely heavily on manual processes to cope with operational complexity. There is a lot of work still to be done, and that is exactly where Digilo operates.

7. Which problems do companies still underestimate today?

Gilles: Claims management. Managers focus on saving a few seconds per process but ignore the fact that they can't prove they did the job right. If you can't prove it, you're missing the most critical part of the process, and you'll keep paying for it.

Nicolas: The real cost of manual scanning. Plug-and-play automation for this exists today and delivers ROI from day one. The best way to reduce labour costs isn't to push people harder, it's to let them focus on value-added tasks instead of clicking a scanner all day.

8. With new funding in place, what do you want Digilo to make possible?

Gilles: My dream is for Digilo to reach the same heights as the company we built over 25 years in France. I believe our success and our clients' operational success are directly connected, one drives the other. This funding is the fuel to make our one-stop-shop vision real across all of Europe.

Nicolas: Sustainable growth. This new capital allows us to accelerate, but we want to do it at a pace that keeps us genuinely collaborative with our clients and keeps our team passionate about what they do every day. Growing fast is easy. Growing well is the goal.

Thank you to every client, partner, and team member who has been part of these first five years. We're just getting started.

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